Law firm DMH Stallard, based in London and the south east, has won the prestigious award for Best Use of Technology at last night’s MPF European Practice Management Awards for its innovative on-line management product DMH Direct. The firm and the product were praised for helping their clients to streamline processes and deliver efficiency when dealing with legal assignments. [22 October]
DMH Direct was rated as “outstanding” by the panel of 30 Judges from across Europe. Past winners of the award include PriceWaterhouseCoopers, Linklaters, Lovells, Berwin Leighton Paisner and Eversheds.
The MPF judges commented, “DMH Direct provide clients with 24-hour access to a secure, client-friendly portal to its case management system. The judges were impressed by the design and execution of DMH Direct. It enhances customer service by improving communications and streamlining the processes across the client interface. It allows clients to instruct the firm online, track progress, and access further functionality and reporting capabilities. Client adoption of the system has been rapid. Client and internal management talk about how it is improving their working practices and how it is frequently a deciding factor for clients when the firm is pitching for business.”
Tim Aspinall, Managing Partner at DMH Stallard commented, “This is another fantastic achievement for the firm. DMH Direct is a simple yet highly effective product that helps us to delivers service in a way that our clients like. It helps them and us become more efficient. The product is now multi-award winning and it is more evidence of the leadership that we are demonstrating in the legal sector when it comes to finding smart, innovative and efficient ways of working with our clients.”
About DMH Direct
DMH Stallard are the first mid-market law firm to develop and roll-out an on-line assignment management product to their commercial clients. The development of the product is one part of DMH Stallard’s strategy to deliver a genuine alternative to the traditional City firms in response to the rapidly developing legal market. DMH Stallard’s working practices, pricing options, team structures and innovative IT solutions are focussed on delivering efficiency to clients. DMH Direct gives clients on-line access to a secure, client-friendly window which links to the firm's case management system.
Clients who use the product to manage property, employment and debt matters include Tesco plc, UK Power Networks, London Borough of Croydon, Swiss re, The Royal Borough of Kensington & Chelsea, LV=. Richard Pollins, Partner who is responsible for managing DMH Direct with major clients, commented, “clients like the system because it takes away any mystery from service delivery – they can see what work is being done, who is doing it, and when that work is likely to be completed. We can then combine the data with process maps to improve how the work is managed. Ultimately DMH Direct delivers better managed and more transparent working practices.”
More information about DMH Direct can be seen at www.dmhstallard.com/direct.
About the MPF European Practice Management Awards
The 2009 MPF European Practice Management Awards ceremony and black tie gala dinner took place on 21 October at The Marriott Hotel, Grosvenor Square, London. Over 50 managing partners from a wide range of companies attended.
The awards were established to encourage the professional services sector to set its sights high and showcase leadership in management excellence, European Practice Management Awards were introduced by the MPF in 2002 to showcase the contribution of different disciplines (marketing, HR, technology, finance, facilities, KM) in managing a professional firm. Some categories are open to any eligible firm or network of firms, whilst others are presented to a single firm or individual based on merit. Rigorous judging is the responsibility of a panel of independent consultants and experts based worldwide, chaired by leading management consultant, Alan Hodgart. The Royal Bank of Scotland was principal sponsor.
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FOR FURTHER PRESS INFORMATION PLEASE CONTACT:
DMH Stallard
James Caulfield
Tel: 07814 065 604
Email: james.caulfield@dmhstallard.com
Notes to editors:
About DMH Stallard:
Described as ‘business people who happen to be lawyers’ DMH Stallard is a law firm that provides the right commercial response for its clients. The firm operates in the mid-market acting for larger private companies, plcs, public sector clients, entrepreneurs and high net-worth individuals. Its 54 partners and 250 staff operate from offices in London, Gatwick and Brighton. DMH Stallard has been awarded the Best Managed Firm 2007 and Best Use of Technology 2009 at the MPF European Practice Management Awards.
About The Managing Partners’ Forum:
Founded in 1995 with its HQ in London, the 300 strong Managing Partners’ Forum is the premier association for those involved in the management of professional firms throughout the world. It actively campaigns for excellence in management through highlighting issues that stand in the way of effective management. The MPF also encourages firms to appoint management experts to their executive committees, providing survey-based insights and tailored events to enable experts to make a valued contribution. www.mpfglobal.com
DMH Stallard LLP is a limited liability partnership registered in England (registered number OC338287). Its registered office is 100 Queens Road, Brighton, BN1 3YB and it is regulated by the Solicitors Regulation Authority. The term partner is used to refer to a member of DMH Stallard LLP. A list of members may be inspected at the registered office. The firm is part of Law Europe ensuring it is represented in over 68 countries. DMH Stallard LLP incorporates the former practice of Courts & Co.
DMH Stallard win MPF European Practice Management Award for Best Use of Technology
