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IT Helpdesk Administrator, IT, Gatwick (HR0196)

05 Jan 2018

JOB TITLE

IT Helpdesk Administrator (HR0196)

GROUP

IT

LOCATION

Gatwick (with visits to other offices as required)

HOURS

8.45am – 5.15pm Monday to Friday (1 hour for lunch)

SALARY

Dependent on experience

BENEFITS

  • 21.5 days holiday plus 3.5 over the Christmas period

  • Day off for your birthday

  • Perkbox (Discounts on food and drink, entertainment and shopping)

  • Private Medical Insurance

  • Life Assurance

  • Season ticket loans

  • 5% pension contribution

  • Childcare vouchers

TEAM INFO

You will work alongside an IT Support Administrator and report to the IT Service Supervisor. The other 6 members of the IT team are also based in this office.

 

THE FIRM AND ROLE

Do you have previous experience supporting Windows 7 and Microsoft 2010? Are you able to work well as part of a team?  Do you want to work for an award winning, supportive law firm?  This could be the perfect job for you!

 

DMH Stallard is a legal 100 firm with a headcount of 320, which provides integrated legal services from offices in London, Gatwick, Guildford, Horsham and Brighton. We were awarded Corporate Law Firm of the Year by South East Dealmakers in 2012, 2014, 2016 and again this year.

 

We are seeking an IT Helpdesk Administrator to work as part of the IT team at our Gatwick office (based on Crawley High Street). You will report into the IT Service Supervisor.

 

Our server infrastructure and IT support is outsourced to a third party IT provider who remotely support most of our software and servers. This largely desk based role is primarily focused around monitoring calls that users have logged with the provider ensuring they are properly prioritised and handled effectively, sometimes liaising with the IT provider on behalf of the user, liaising with other third party support vendors, fixing support issues where required, and assign calls that are not the responsibility of the IT provider to other members of the IT team.  You will also carry out IT administrative tasks and provide administrative and logistical support for IT operations and projects.

 

WHO AND WHAT WE ARE LOOKING FOR

The key criteria for the ideal candidate will include: 

  • Previous experience supporting Windows 7, Microsoft Office 2010, and networks
  • Desktop and laptop imaging
  • Experience and technical knowledge of the following is desirable:
  • Citrix
  • Skills in Word styles, macros and templates
  • Smartphones
  • Legal software such as Axxia, but any legal IT experience would be advantageous
  • Excellent written and oral communication and interpersonal skills
  • Committed to delivering high levels of customer service
  • An organised and methodical approach to problem solving
  • Awareness of the importance of adherence to IT and information security policies, procedures and best practice

For a full job description, click here.

This is a great opportunity for someone enthusiastic and reliable to work within a forward thinking, award winning law firm.

Do you hold all the essential qualifications and / or experience listed in the job advert for this role?:


Do you have the right to work in the UK?:

Do you have any unspent criminal convictions?:

 

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