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IT Helpdesk Administrator, IT, Gatwick (HR0275)

10 Apr 2019

JOB TITLE

IT Helpdesk Administrator (HR0275)

GROUP

IT

LOCATION

Gatwick (able to work in our other offices when required)

HOURS

8.45am – 5.15pm (37.5hrs) Monday to Friday (1 hour for lunch)

SALARY

Up to £21,500 dependent on experience

BENEFITS

  • 21.5 days Holiday p/a plus 3.5 days over the Christmas period, increased to 30 days holiday based upon length of service
  • Private Medical Insurance
  • Birthday Day Off
  • Life Assurance
  • Perkbox (food & drink, entertainment and shopping discounts)
  • 5% Pension Scheme Contribution
  • Regular Social Events
  • Cycle to Work Scheme
  • Interest Free Season Ticket Loans
  • Health & Wellbeing Assistance

TEAM INFO

You will work alongside an IT Support Administrator and report to the IT Service Supervisor. The 6 other members of the IT team are also based at our Gatwick office (located on Crawley High Street).

THE FIRM AND ROLE

DMH Stallard is an award winning and expanding legal 100 firm with a headcount of 308, which provides integrated legal services from our offices in London, Gatwick, Guildford, Horsham and Brighton.

Our server infrastructure and IT support is outsourced to a third party IT provider who remotely support most of our software and servers.  We are seeking an IT Helpdesk Administrator to join our IT team and primarily focus on monitoring calls that users have logged, ensuring they are properly prioritised and handled effectively, occasionally liaising with our IT provider on behalf of the user, liaising with other third party support vendors, fixing support issues where required, and assigning calls that are not the responsibility of the IT provider to other members of the IT team.  Although largely desk based you will also be required to carry out other IT administrative tasks, provide support for IT operations and projects, and be required to travel to our other offices when required.

WHO AND WHAT WE ARE LOOKING FOR

This is a great opportunity to work within a forward thinking, award winning law firm.  If you have previous experience supporting Windows 7, Microsoft 2010 and networks, enjoy working as part of a team and have the following, this could be the role for you!

  • Desirable experience and technical knowledge of Citrix, skills in Word styles, macros and templates, Smartphones and legal software such as Axxia, but any legal IT experience would be advantageous
  • Excellent communication and interpersonal skills
  • Commitment to delivering high levels of customer service

  • An organised and methodical approach to problem solving

  • Awareness of the importance of adherence to IT and information security policies, procedures and best practice

For a full job description click here

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