Consumer Rights Act 2015 now in force

01 Oct 2015

The Consumer Rights Act 2015 (the Act) came into force today, Thursday 1 October. It aims to consolidate and reform a large part of consumer law in the UK.

Overall, the Act represents a substantial increase in the rights of consumers. We recommend that businesses (if they have not done so already) take time to review their standard terms of business along with any documentation used for transactions with consumers to make sure they comply with the new requirements brought in by the Act.

DMH Stallard has written an overview of the Consumer Rights Act 2015 which can be accessed by clicking here.


The Act creates a new regulated contract for digital content.  An overview of the rights and remedies for consumer contracts for digital content can be accessed by clicking here.

From today, if a consumer purchases digital content which damages its device or other digital content the supplier could be responsible for repairing the damage or compensating the consumer.

Sale and Supply of Goods & Supply of Services

Act seeks to afford consumers greater protection when entering into a contract for the supply of services or the sale and supply of goods by clarifying the standards that they should expect to receive from traders and to provide consumers with more extensive avenues of redress.

Click here to read our guide on the new standards introduced in respect of the Sale and Supply of Goods & Supply of Services.

Unfair contract terms

Our fourth and final guide on the The Consumer Rights Act 2015 is available to view here. In this instalment we cover how the Act has affected contract terms.

There is general agreement between consumer and businesses alike that the existing consumer law in the UK required reform. The Unfair Contract Terms Act 1977 (UCTA) and the Unfair Terms in Consumer Contract Regulations 1999 (UTCCR) were often described by both consumers and businesses as inconsistent, unnecessarily complex and difficult to apply in practice.

This part of the Act merges the consumer protection rules under UCTA 1977 and UTCCR 1999 with the aim of providing increased protection for consumers against unfair terms in a contract.

If you have any comments or concerns regarding the Act and how it will affect your business, please contact:

Further reading

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In Samantha Jago’s experience, the golden rule for an amicable divorce doesn’t exist, but a big dose of realism goes a long way
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Our Family team has grown as we introduce our new colleagues from our recent merger with Brookman Solicitors
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A bit of a buzz – new electrical safety regulations switched on

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Private landlords must now ensure all tenancies comply with new safety regulations; Kristine Ng considers the new rules
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