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Contact usOur focus is you
We focus on you and your objectives. Our teams build relationships based on trust and understanding.
When we say our focus is you, this means that we ask questions, and listen to how you like to work and what you want to achieve. We tailor our client service around you, we don’t expect all clients to be the same, or to want service delivered in the same way.
We offer flexibility so we can respond to urgent matters, or give you time to reflect before taking action. Our people are encouraged to work with you to your agenda so that you do not feel you need to fit into a pre-determined way of working.
This approach has been developed by listening to our clients and what they value the most. There are three guiding principles:
DMH Stallard was recognised as one of the most recommended law firms in the South East in the Legal 500 research for 2026. The research places the firm alongside some of the region’s highest-performing firms based on Net Promoter Score (NPS) – an internationally recognised measure of client satisfaction and loyalty that assesses how likely clients are to recommend a business to others. It reflects DMH Stallard’s long-standing commitment to delivering partner-led legal advice, building long-term client relationships and continuously improving the client experience through independent client feedback.
Excellence in client service standard
Understanding you, your family and your business – your aims, priorities, how you like to work, selecting the right people with the right skills, fit and experience.
Using clear language, being clear and transparent on costs, keeping you updated on progress, being available and responding promptly, having a dedicated expert for your work, so you know who to contact.
Agreeing timescales, turnaround times and priorities, so you get the advice you need, at a time and in a way that suits you.
Listening to your feedback helps us understand what matters most to you, and helps us to continuously innovate and improve the service we deliver and how we deliver it. We help our business clients develop more efficient ways of working in their own business and we are proactive in letting you know about points you need to consider, for example where there are forthcoming changes in the law.
If you become a client of the firm we may ask you to provide your feedback. We use independent companies to help us with this, they undertake detailed client listening and mystery shopping so that we understand how we are performing. But of course you can talk to the person working with you at any time to provide feedback or talk through the work we are doing for you.
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Insights
Insights
Commercial Court transparency is entering a new era. A two-year pilot scheme (“the Scheme”) was introduced on 1 January 2026.
07/10/2026
Insights
Changes initially promised are still being implemented slowly (and somewhat unevenly), leaving plenty of room for additional legislation seeking to improve matters further.
05/10/2026
Events
Join the Employment team over breakfast and refreshments in Gatwick for our annual Employment Law update seminar taking place on 24 November 2026 at 08.30 – 10.00.
Events
Join the Employment team over breakfast and refreshments in Brighton for our annual Employment Law update seminar taking place on 19 November 2026 at 08.30 – 10.00.
